Customer Notifications

 

 

Brock White will post important customer notifications below to keep you informed of news and events that may affect your business. Please view the current customer notifications below.

Operational Changes to Brock White Canada Locations in response to COVID-19 - March 20

We and ready to serve you! However, given the changing conditions with the development of COVID-19 in our community, we believe it is in the best interest of both our customers and employees to close the branch to walk in traffic until further notice. 

If you would like to place an order for pickup or for delivery, please call us at following coordinates:

Click here for a fillable order form.

OPERATING GUIDELINES:

Here are the guidelines we have put in place:

Customers on Account: Please call the respective branch to place your order
Cash Account Customers: If you typically pay in-branch with a credit card, we request you complete a pre-authorization form in order to facilitate over the phone payment. If you typically pay in-branch with cash, you must complete the pre-authorization form in order to facilitate over the phone payment. We are not currently accepting cash or debit at any of our locations.

MATERIAL PICKUPS:

Here is what you can expect when picking up your material. For changing hands of material, warehouse staff will deliver your product at the dock door with paperwork attached.  For larger items, our team will load your items directly into your truck / trailer via forklift. 

We are here and ready to serve you!  Thank you for your understanding during these challenging times.

Credit Card Authorization Form

Electronic Payment Options

HAVE QUESTIONS? Click here for contact details

BC Operational Changes - March 19, 2020

In the interest of the health of our employees and customers, we will be closed to walk in traffic at all of our British Columbia locations until further notice. If you would like to place an order for pickup or for delivery, please call us at the following coordinates:

Victoria 250-384-8032
Burnaby 604-299-8551
Coquitlam 604-777-9974
Langley 604-888-3467
Kelowna 250-765-9000
Prince George 250-564-1288

OPERATING GUIDELINES:

Here are the guidelines we have put in place:

Customers on Account: Please call the respective branch to place your order
Cash Account Customers: If you typically pay in-branch with a credit card, we request you complete a pre-authorization form in order to facilitate over the phone payment. If you typically pay in-branch with cash, you must complete the pre-authorization form in order to facilitate over the phone payment. We are not currently accepting cash or debit at any of our locations.

MATERIAL PICKUPS:

Here is what you can expect when picking up your material. For changing hands of material, warehouse staff will deliver your product at the dock door with paperwork attached.  For larger items, our team will load your items directly into your truck / trailer via forklift. 

We are here and ready to serve you!  Thank you for your understanding during these challenging times.

Credit Card Authorization Form

Electronic Payment Options

Message from our President - March 17, 2020

Brock White Canada's Response to COVID-19

SHARED SERVICE CENTER

STEEL TARIFFS

Postal Strike

ATTENTION CUSTOMERS,

In the event of a Canadian Postal strike, please contact us to arrange electronic delivery of your invoices and to arrange alternate payment methods. 
 
Delivery options are by e-mail or by fax.
Payments options include payment by EFT or by dropping payments at the nearest branch.
 
Contact the Credit Department at 1-877-846-7507 or 604-576-8711.

 

 

Check Scam 2016

ATTENTION CUSTOMERS,

Please be aware of a recent scam that is using Brock White Company’s name and address.

A check that looks to be from Brock White is mailed out with an instruction letter describing the check as sweepstakes prize money that can be cashed if the person calls the number in the letter and pays a fee. 

This letter and check is a scam and is not associated with Brock White Company. If you have received this, do not present the check to be cashed. If you have lost funds from this scam, contact your local law enforcement agency immediately.