- Customer Notifications
Brock White will post important customer notifications below to keep you informed of news and events that may affect your business. Please view the current customer notifications below.
Brock White Canada Showroom Reopening
Brock White locations across Canada are in the final preparations to reopen our showrooms. Our Alberta locations are now open, and most BC locations will be open by May 27th, with Saskatchewan, Manitoba and Ontario to follow the week of June 1st.
For your safety and the safety of others, you will notice some changes when you enter. We have added a hand sanitizing station at the entrance of the showrooms and placed plexiglass sneeze guards at our counters. In addition, floor decals and arrows will help guide traffic flow. Face shields have been made available to all warehouse and office staff as well for protection. Please review and follow distancing protocol posted at the branch entrance when visiting our showrooms, and of course if you do not feel well, please call in your order for pickup.
Due to popular demand, our contactless curbside pickup will remain in operation for your convenience as well. See below for full details. Thank you in advance for your help and cooperation!
CONTACTLESS CURBSIDE PICKUP SERVICE TO CONTINUE!
We and ready to serve you! Due to overwhelming response, Brock White will continue to offer contactless curbside service for your convenience. If you would like to place an order for pickup or for delivery, please call us at following coordinates:
Click here for a fillable order form.
Customers on Account: Please call the respective branch to place your order
Cash Account Customers: If you typically pay in-branch with a credit card, we request you complete a pre-authorization form in order to facilitate over the phone payment. If you typically pay in-branch with cash, you must complete the pre-authorization form in order to facilitate over the phone payment. We are not currently accepting cash or debit at any of our locations.
Here is what you can expect when picking up your material. For changing hands of material, warehouse staff will deliver your product at the dock door with paperwork attached. For larger items, our team will load your items directly into your truck / trailer via forklift.
HAVE QUESTIONS? Click here for contact details
Message from our President - March 17, 2020
SHARED SERVICE CENTER
In the event of a Canadian Postal strike, please contact us to arrange electronic delivery of your invoices and to arrange alternate payment methods.
Delivery options are by e-mail or by fax.
Payments options include payment by EFT or by dropping payments at the nearest branch.
Contact the Credit Department at 1-877-846-7507 or 604-576-8711.
Check Scam 2016
Please be aware of a recent scam that is using Brock White Company’s name and address.
A check that looks to be from Brock White is mailed out with an instruction letter describing the check as sweepstakes prize money that can be cashed if the person calls the number in the letter and pays a fee.
This letter and check is a scam and is not associated with Brock White Company. If you have received this, do not present the check to be cashed. If you have lost funds from this scam, contact your local law enforcement agency immediately.